Read the latest edition of our Enham Direct Magazine

Enham Direct Autumn/Winter 2017 Edition


Welcome to your latest Enham Direct newsletter. We hope that you find this information useful and interesting.

Contract Extensions

We are pleased to let you know that the contracts in Slough and Plymouth have been extended. This means we can provide our service for longer in these areas. We have also been added to the framework in Reading; providing us with more opportunity to support more people in this area.

News from Plymouth

Following recent personnel changes at our Plymouth hub, we have taken the opportunity to restructure our team here in Mutley.  Paul Pennicotte-Henrie is our new IAG Coordinator and Training Officer, Farryn Milne is our Senior Independent Living Advisor (ILA) and we are very pleased to introduce Louise Parsons our new ILA.

Plymouth City Council recently changed to a new prepaid card service provider called ‘Prepaid Financial Services’. All the account information will automatically transfer to the new provider, but you will need to register the new card that was sent to you on the 1st August 2017. Many of you have successfully registered the card, but if you are having any difficulties then please call the team on 01752 547 255 or email so we can talk you through the process.

Are you an Employer?

Below is a list of reminders of your legal responsibilities if you employ via a Direct Payment or Personal Health Budget. Use the check list to make sure you have everything you need in place.

  • Employers Liability Insurance.
  • Provide employees with a written Contract of Employment and a job description (within 8 weeks of employment commencing)
  • Employers are legally responsible for checking employee’s right to work in the UK.
  • Pay your employee at or above the National Minimum Wage, currently £7.50 per hour (aged 25 and over).
  •  To keep employees safe and well at work.  If you have 5 or more employees you must have a written risk assessment.
  • Access to a Workplace Pension
  • Statutory holiday for all employees – 5.6 weeks (pro rata if part time)

If you would like further information or support, please contact your Enham Trust Advisor or email

Skills for Care

A good place to find out more about direct payments and personal health budgets is Skills for Care:  

The individual employer fund is now open for Social Care Direct Payments. If you employ your own personal assistants (PAs) using a direct payment or your own money, you can apply for money for training for you and your staff.

To find out more, visit Skills for care are currently working with NHS England to secure funding for Personal Health Budget holders in the future.

Christmas Payroll dates

Clients on a managed account in Somerset only, the cut-off date for hours to be submitted will be the 10th December 2017, whereas all other clients in other areas will be paid on 15th December 2017.

Non-managed account clients who use payroll, the cut-off date to submit hours will be on the 20th December 2017.

Payment of wages will be received in the PA accounts on 22nd December 2017.

Christmas Managed Accounts Invoice Payment Dates

Clients that have a managed account (PA’s and agency invoices); the last payment before January will be 19th December 2017. Therefore, all invoices will need to be submitted no later than 5pm on 12th December 2017. The next payment for invoices will be 9th January 2018.

If you are unsure, or would like more information, please contact a member of the Direct Payments Admin Team on 01264 345862 or email

Please be aware that if your invoices and timesheets are not submitted on time, you will not be paid. This is due to the offices closing on 22nd December 2017 and re-opening on 2nd January 2018. Thank you.

Velvet’s Story

Velvet, 20 from Somerset, has a very rare neuromuscular condition called Chronic Inflammatory Demyelinating Polyneuropathy (CIDP). This condition is caused by holes in the myelin sheath, which results in some nerve messages not getting through to the part it needs to.

Here, she tells her story of how our Direct Payments service has supported her on her journey to greater independence:

“When I was young, I became very dependent on my parents, especially over the transition period into my teenage life. We were never offered help, even though it could have been useful.

Once I had become an adult, it was as if by magic the help would be offered, but by who? We didn’t know. I was reluctant to begin with, but I thought about it; in reality my parents are not getting any younger and I thought they need to have a break, especially Mum!

When the process got started of searching for a care worker, it seemed like a long time before we were actually accepted; it took just over a year I believe. But then things began rolling, and oh my goodness the amount of paperwork and information is unbelievable! However, once you get the gist of things, everything is relatively simple and straight forward.

The Information, Advice and Guidance team at Enham Trust are really nice and have been very thorough throughout the process. They are easy to get in touch with, and are quick with their response as well as being very explanatory.

I didn’t think I would like going through this process and having someone else to look after me. However, I’ve had a care worker for 3 weeks now, and we have built mutual trust between us and we get along really well.

I think at the end of the day, we will be grateful for this help, as I feel it could be a positive outcome and a step towards a better quality of life for me and my parents.”   

Velvet’s digital drawings of her Dad, Mum and herself (from left to right).

Do you have any good news or stories you would like to share with us? Email us at for your stories to be included in the next newsletter!

James Lawson – A Day in the Life

“My job title is Business Support Finance Assistant. I analyse data supplied by Managed Accounts so that Louise and Alyson have the information they require, and so that Business Support comply with council requirements. I have been doing my job since June this year and have been living and working at Enham Trust since 1985.

My background is in finance, so I am much happier working with numbers than words. I enjoy my job because I like helping people, solving problems, and it means I can earn a living without too much risk of falling over!

In my spare time, I like to play chess, watch or listen to sport, staying as mobile as possible and reading Tom Clancy books, in particular.

My philosophy in life is never give up. There is always a solution to a problem; you just have to find it. Also, stay cheerful and never complain, as there are always people worse off than you.”

Fundraise for Enham Trust

The Great British Bake Off has truly captured our passions as a nation of aspiring bakers, foodies, and down-right cake-lovers. And if, like so many of us across the country, you’ve been inspired by The Great British Bake Off to pick up your spatulas and get baking, why not do it for a worthy and wonderful cause?

Raising funds for our cause is an incredible thing to do; supporting thousands of disabled people across the country each year to live as independently as possible. And if you can do that whilst having a great time and doing something that you love? Well, we think that’s truly priceless.

Say ‘Yes’ to baking a difference with Enham Trust. If you would like to get involved, please email us at or visit


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